Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).  

200 Students, please view the “Submit a Clickable Rubric Assignment” in the Student Center.Instructors, training on how to grade is within the Instructor Center.Assignment 4: HR Training Class Due Week 8 and worth 200 points Imagine that you are a member of the HR department of a small retail company and upper management has asked […]

Write a job description for the HR management director of this organization. Remember to consider the strategic goals and HR strategic plan as you develop the requirements for this position.

Objectives Write job descriptions, including summaries and job functions, using the Internet and traditional methods Create and implement interview questions for candidates Assignment Overview This assignment gives you an opportunity to create and evaluate questions for interviews. This assignment will be a useful exercise in preparing for the course project. Deliverables A two- to three-page […]

Identify this leader’s style of leadership, and list two benefits and two drawbacks to that style as it relates to the performance of the team

Note: All scenarios in this assignment are fictional. Real Business It can be difficult for a business to improve how it operates from inside the organization. Sometimes, an outside perspective is needed. The large discount retail store you work for wants to improve its in-store restaurant management team. Your Role Companies like Target and Walmart […]

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Due Week 8 and worth 200 points Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees. Write a six to seven (6-7) pages paper in which you: Justify the use […]