41.  Distrust, disrespect, and animosity pertain to which component of indirect costs associated with mismanaged organizational stress?

A. Quality of work relations

B. Participation and membership

C. Performance on the job

D. Communication breakdowns


42.  _____ is (are) the emotional engagement that people feel toward and organization.

A. Values

B. Employee engagement

C. Abilities

D. Concepts


43.  Engagement fuels which of the following:

A. identification with the success of the company.

B. discretionary efforts.

C. concern for quality.

D. all of the above.


44.  Which of the following is NOT an element of attitudes?

A. Satisfaction

B. Cognition

C. Action

D. Emotion


45.  In retailing, there is a chain of cause and effect running from employee behavior to customer behavior to:

A. manager attitudes.

B. profits.

C. job satisfaction.

D. behavior costing.


46.   SYSCO developed a work climate/employee engagement survey built around the 

A. organizational goals

B.  training and development

C. 5-STAR principles

D. organizational mission


47.   What led SYSCO executives to pay attention to the human capital indices?A. A correlation between work climate/employee engagement scores, productivity, retention, and pretax earnings.

B. A causation that higher sales lead to higher employee engagement

C. The LAMP model

D. The downturn in the economy


48.  Any failure of an employee to report for or to remain at work as scheduled regardless of reason is:

A. protected under FMLA.

B. absenteeism.

C. turnover.

D. allowed in work-life programs.


49.  Any failure of an employee to report for or to remain at work as scheduled is called

A. Leveraged worker cost

B. Lost wage metric

C. Absenteeism

D. Presenteeism


50.  The leading cause of absenteeism in the United States is:

A. entitlement mentality.

B. stress.

C. family-related issues.

D. personal illness.




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