Overview of Business Process Analysis for UMUC Hair Cuts
For your Stage 1assignment for the Case Study, you identified a strategy for competitive advantage and a business process that you would improve through the application of technology.
In Stage 2, it is time to implement your strategy for a competitive advantage for UMUC Haircuts. You will do this by strategically developing the business process that you have identified that needs improvement. The success of your competitive advantage is going to be dependent on how well you improve the business process you selected in Stage 1.
In a large company, business and IT would work together to develop and implement the business process. In this case study, you are the consultant that will plan and implement your proposed technology solution keeping in mind the business process that you are improving and the technology you will use to guarantee success and give UMUC Haircuts a competitive advantage.
For this stage of the case study you will explain the process you selected for improvement, identify and explain a technology solution to improve the process, describe the solution components, explain how the technology solution will improve the process, and how it support the Strategy for Competitive Advantage. You will provide two models, or diagrams, that demonstrate the steps in the business process as it exists today (AS IS model) and the steps in the business process as it will exist after the technology solution is implemented (TO BE model).
Stage One Notes: Strategy for Competitive Advantage
Business Process to Improve
The table below identifies the Information Technology components and Business resources that will be needed to implement the solution for the business process you have identified.
|Information Technology Component or Business Resource||Descriptions of Needs to implement the new IT solution|
|hardware – devices that perform the input, storage, processing, and output functions. Include the major, important hardware components needed to implement your proposed solution.software – identify the type of application software to be used; if you are proposing to use a software package, provide the name of it.
telecommunications – identify what kind of telecommunications will be needed for the solution, including local connectivity and internet access, if appropriate, and whether it will be used for data, voice and/or video.
facilities – what facilities will be needed to house the equipment and support staff; state whether the hardware be housed at UMUC Haircuts or at another facility.
|IT Skills & Services||Includes technical knowledge needed to implement the solution including application knowledge, social media skills, technology background|
|Business/Managerial Resources||Includes vendor and outsourcer relationship skills, market responsiveness, IS-business partnerships, IS planning, and management skills.|
Business Process Model:
A process model is a diagram of the steps in a process. Your models should be professionally created using Word, Excel, or PowerPoint diagramming features. All steps in each process should be shown and labeled. You can use arrow shapes to demonstrate the flow of the process. You may think that your solution will create a new process for UMUC Haircuts and that there is no ‘current process.’ However, all of the processes are being done one way or another without technology and you should draw a model of how the process is being done today.
Please note that the business process model (BPM) should show the steps necessary to carry out the business process including start point, sequence of steps, key decision points along the way (if any) and the end point of the process. The BPM is notan implementation plan for the proposed computer system or for making the business process changes – that is the Stage 5 project not this one! Rather, the “To Be” diagram lays out the process that your software is intended to support.
Tools for Creating the Models:
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Modeling the Business Process Example: If a grocery store had a need to reduce expenses and improve customer satisfaction, a process needing improvement might be improving the inventory process to ensure availability of products for customers as well as to reduce cost related to spoiled inventory. The model could include the steps necessary to record inventory information, update inventory when merchandise is sold, place orders for additional inventory from suppliers, etc.
Assignment: UMUC Haircuts Stage 2: Create a document that includes:
Briefly state the strategy for competitive advantage that you will focus on and the business process you will use for success.
Identify and explain your business process in detail. Explain how a technology solution could improve the process as it exists today. (Do not identify the specific IT solution, but discuss how a solution involving some aspect of technology could improve the process to help reach a competitive advantage.)
and should be appropriate to UMUC Haircuts.
(Do not discuss how it will improve the specific process yet. That’s in Step 5.)
Explain how the specific technology solution you chose will improve the business process.
Use course resources and outside research to identify how your specific proposed solution will support the strategy for competitive advantage identified in Stage 1. (Your resources should include more than vendor resources.)
Create two clearly titled and labeled diagrams that demonstrate:
Provide at least one external resource in your paper. An external resource is a resource other than those provided in the class or text book. Incorporate a properly formatted APA citation in the text of your document. Then, place an APA style resource on a reference page at the end of your document.
Formatting: Stage Two Business Process Analysis & Technology Solution Proposal submission.
For academic writing, the writer is expected to write in the third person. In third person, the writer avoids the pronouns I, we, my, and our. The third person is used to make the writing more objective by taking the individual, the “self,” out of the writing. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed.
The “right” and “wrong” answers have to do with whether or not you correctly incorporated the course vocabulary and concepts from the textbook to support your choices, and that you address all parts of the assignment. The specific solution you select for an IT solution is not as important as that it makes sense in light of the course content.
Note: Be sure to read the instructions for the remaining projects in this case study (Stages 3-5) to get an understanding of the future projects that build on the solution. You want to propose a solution that can be used throughout the case study assignments.
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